Data controllers are responsible for deciding how your data is processed.
We comply with and are registered under the data protection laws in the United Kingdom and comply with the General Data Protection Regulations (GDPR). We reserve the right to amend this policy at any time and any changes will be updated on this website.
GDPR gives you various rights in relation to your personal data. Note that we can only deal with requests for data that we process as the data controller. Any requests for information that is for data processed by our insurance panel or partners must be directed to them and we can help you contact them if appropriate. To exercise these rights, you can contact us at firstname.lastname@example.org
Your rights include;
- Asking us to provide a copy of the personal data that we hold about you (this is called a Data Subject Access Request). If you contact us, please provide full details of the information you require and include your full name and address and the information will be provided free of charge. For security purposes we can only provide that information that matches the details we have on file and we may need to ask you to confirm further information to verify your identity – this could be details such as a passport or utility bill. We will respond within one month once we have enough information to process your request. If the request will take longer than this, we will let you know.
- You have the right to ask us to correct inaccurate personal data the we hold about you.
- You have the right to change the way we use your information and you can amend or delete that information.
- You have the right to ask us to delete personal data that we hold about you.
- You have the right to ask us not to do anything with your personal data except store it in limited circumstances.
- You have the right to object to us processing certain personal data about you, however where we need to continue to process the data for fraud prevention (for example), we are not obliged to stop processing it.
- You have the right to ask for significant decisions that have been made about you wholly by automated means to be reviewed. We do not may any significant decicisions about you by wholly automated means, however our partners may do so. You will need to contact the relevant insurer/partner if you want these details reviewed.
What information do we collect?
We will gather, store and use the following kinds of personal data:
- Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);
- Information relating to any transactions carried out between you and us on ProtectYourFamily.co.uk
- Or in relation to this website, including information relating to any purchases you make of our goods or services;
- Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including your name, address, telephone and email contact details);
- Any other information that you choose to send to us.
How we will use your personal data
We will use your personal information to:
- Improve your browsing experience by personalising the website;
- Enable your use of the services available on the website;
- Send you email notifications which you have specifically requested;
- Deal with enquiries and complaints made by or about you relating to the website;
- When you obtain a quote you will automatically be sent confirmation of your quote by email so that you have a record of the quote and can retrieve your quote in the future. This quote email is a standard part of our service and by using our service you agree to receive these emails.
- We may send you renewal reminders around the anniversary of when you completed a quote in order to provide you with an indication of what your quotes could be at your next renewal and we will use the data you provided in order to do this.
- If you agree to receive further information from us we may send you newsletters, further information about our services, new products and renewal reminders.
- Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
- We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.
Our insurance partners will also send us certain personal data about you if you take out an insurance policy with them through ProtectYourFamily.co.uk. This will include data such as purchase date and type of policy and we also use this information to track sales and make improvements to our website, the customer journey and to help in the event of queries or complaints.
Passing on information about you
As part of using our Services you consent to us disclosing your personal information to the following parties:
Third parties, including companies whose products or services are included on our website with a view to providing you with an online quotation for the product and/or service requested by you. When these companies use your data in this way, they will be acting as data controllers of your information and therefore you should view their privacy policies or contact them directly for further information. Some third parties with which we share your information may use it to carry out research such as analysis of market trends and customer demographics and to customise and develop the product/service which they offer to you or other individuals in the future;
We may pass information to the Financial Conduct Authority and/or other regulatory/governing bodies for the purposes of compliance monitoring;
If you use our Services to search for and compare insurance products, the information you provide may be used to carry out certain credit checks through licensed credit-referencing agencies. This is used as part of the underwriting process for some of the insurance providers and a record of this search will be made although this will not adversely affect your credit profile;
- If you consent we may sell, rent or trade your personal information to third parties for their marketing purposes. Such third parties will be carefully selected and registered with the Information Commissioner.
- We may also pass your personal information to third parties to enable them to process a request, order or service; or to supply you with a prize in the event you win a competition or in order to obtain professional advice.
- We may provide anonymous, non-personally identifiable aggregate information to advertisers and our business partners, including information relating to sales and web-usage, to enable us to sell advertising and monitor the efficacy of our business partnerships. We may also pass such statistical information onto reputable third parties for onward sale.
- Your information may be shared in connection with the sale or potential sale of all or part of our business or the company. You will be sent notice of such an event.
- ProtectYourFamily.co.uk reserves the right to disclose personally identifiable information in order to comply with the law, applicable regulations and government requests. We also reserve the right to use such information in order to protect our operating systems and integrity as well as other users.
How do we protect your information?
Once we have received your data we will ensure that it is treated with the utmost respect and in accordance with GDPR and any applicable regulations. Your data will be stored on our secure servers within the UK. We follow strict security procedures in order that the data we collect is stored and disclosed appropriately and securely.
Unfortunately, the transmission of information via the internet is not completely secure. Although ProtectYourFamily.co.uk will do its best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
We may collect your Internet Protocol (IP) address, device ID or telephone number supplied by your service provider if you contact us.
We also use a web analytics tool called Mouseflow which tracks clicks, mouse movement, scrolls and forms by anonymised recording of the activity from visitors on the site. Mouseflow does not collect personal data or IP addresses. If you would like to opt-out of Mouseflow tracking your use of the site, you can visit https://mouseflow.com/opt-out
In order to prevent and detect fraud we and/or our partners may use your personal data to;
- Check and/or share you details with fraud prevention and detection agencies
- Share information about you with the police and other organisations where necessary
- Carry out analysis on our data to assist in the identification of fraud
Research and Analysis
We (and our partners) use the data relating to your quotes to carry out research and analysis to help us review and improve the products and services we provide. We may share this data with our insurance panel and if we do so, this data will be anonymised where possible. This data will also be used to carry out research and analysis on our website in order to improve the customer journey and our products and services.
Special categories of Personal Data and Criminal Convictions
We will not collect any information that is classified as "special personal data".
We will keep your data for as long as we need it and ensure it is securely destroyed when it is no longer needed. We will generally keep data for a period of 5 years from the date you obtain a quotation. Data is kept for research & analysis and to answer any complaints or queries.
How to contact us
Write to; Data Protection Officer, Comparison Creator Limited, Unit 31, Springboard Business Innovation Centre, Llantarnam Park, Cwmbran, Torfaen, NP44 3AW
If you have a complaint about how your personal data is being used please contact us in the first instance. You also have the right to complain to the Information Commissioner's Office and details of their procedures can be found at https://ico.org.uk/concerns/
Please let us know if the personal information which we hold about you needs to be corrected or updated.
What is a cookie
A cookie is a small text file that we, and in certain circumstances third parties, place on your browser when you visit our websites or open some of our emails.
Cookies, amongst other things, allow ProtectYourFamily.co.uk to recognise you each time you re-visit one our website and provide you with a more personalised user experience. There are in existence a variety of different cookies which are designed for use in specific sets of circumstances.
When you initially enter one of our sites we may place an anonymous cookie on your browser to enable us to recognise you the next time you visit the website. We may also place a further cookie on your browser when you register for one of our services, this will enable us to remember you next time you come to sign in, eliminating the need for you to re-enter your login details and customising your future uses of our sites.
Cookies may also be used to track your use of ProtectYourFamily.co.uk to better develop the website, for example, determining which parts of the website are more popular and determining content accordingly.
We may also place cookies on your browser to provide you with behavioural advertising and monitor the advertising on our sites to, amongst other things, ensure that you are not subjected to intrusive advertising.
Small pieces of code called pixel tags, web beacons or GIF files, are used in conjunction with cookies to help us manage and monitor our online advertising and wider business arrangements with third parties. These files will allow us to aggregate anonymous information relating to advertising and website usage. The type of information collected includes, but is not limited to, information relating to advertising responses, page views, promotion views and purchases made. Such pixel tags may be used to recognise third party cookies (cookies generated by third parties) and inform us and/or third parties of which advertisement or link brought you to our website, allowing us to monitor the efficacy of our business relationships with third parties. Please see the section below entitled 'Use of different cookies' for more detail on the various cookies in use by ProtectYourFamily.co.uk and how they work.
If you do not want your browser to accept cookies and use them in the ways described above it is possible to change your browser settings. It is also possible to delete existing cookies from your browser. However blocking all cookies will affect your web experience and may result in some parts of ProtectYourFamily.co.uk not functioning properly. Some cookies are designed to help save you time, for example, by remembering your contact details when you are making an order for the second time this means that you will not have to complete the contact section again unless your details have changed. The procedure for modifying your privacy preferences is different for each internet browser and we recommend you visit the following websites for further information on altering your cookie settings:
Use of different cookies
We will use different cookies at various different stages of your use of our website.
Tracking and Customisation Cookies
These are used to recognise repeat visitors to websites and customise the visitor experience, as described above. They may also be used in conjunction with other information we or our third party partners hold to attempt to record specific browsing information (for example, regarding the way visitors arrive at websites, pages viewed, options selected, information entered and the path taken through the website).
These are used to maintain your session when you sign in on ProtectYourFamily.co.uk websites, allowing you to access ProtectYourFamily.co.uk without the need to sign in on every page you visit. The session cookie is used to tailor advertising to you on our online services and websites and selected third party websites. If you opt out of tailored advertising, we stop using this cookie for this purpose.